During a recent annual quality assessment from one of our major customers it was calculated that in 2019 we had machined and supplied the customer with over 13,500 parts.
The reject rate calculated by the customer for the year was 0.11% which equates to 14.85 parts rejected.
A number of the 0.11% rejected parts were due to incorrectly supplied drawings by the customer, these accounted for 2 parts.
Therefore, after machining and delivering over 13,500 parts just 12.85 were rejected, or 0.095%
We believe this is a prime example of the time and effort we expend in ensuring that we implement the highest quality machining physically possible, and why our valued customers trust us with their machining requirements.
There are many words that can describe us.... Dynamic is certainly one of them. We have a wealth of knowledge and experience across the Woodford group. Our vision is to establish ourselves as the number one CNC machining service for plastic and in the UK.
The best service provided by our team of experts
Following the recent delivery of parts.......
We want you to know that we are very pleased with the quality of service your company provides. We sincerely appreciate your responsiveness and the way you conduct business. We have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come Thanks
Many, many, many thanks for the response. Our customer was extremely surprised we (you) reacted so very quickly saving his company a fortune, in doing so they have ordered 4 more panels, i will order these from you next week, can you facilitate material asap.
Please pass our thanks on to all involved